Frequently Asked Questions (FAQs)
Some things you might be wondering…
When will I get my order?
Most orders ship within 48 hours. You will receive an order confirmation immediately after ordering, and you will receive a shipment confirmation before your slippers ship.
Regular shipping takes 1-5 days, depending on how far you are from our home base in Portland, OR.
Questions about slippers
What size slippers do I need?
Our size chart includes measurements for the forms around which the slippers are made. That should give you a good idea of what size you need. We recommend measuring your foot and sizing up when in doubt. Of course, every pair is made by hand so some variances occur. If your slippers don't fit, be sure to get in touch so we can make it right!
What is the slipper sole made out of?
The slippers have a suede sole with an inner wool pad for extra comfort. They provide good traction even on wood, tile, and laminate flooring.
Can I wear them outside?
The slippers have a suede sole designed primarily for indoor use. That being said, we've totally worn them to check the mail, let the dog out, and other short jaunts outside.
The good news is if they get dirty just toss them in the wash! (Cold water only, reshape around your foot while wet and air dry)
They're made of wool but machine washable? Really?
Yes, really. Consider your slippers "pre-shrunk". When if you get wool wet and agitate it, the fibers tighten. This process is called "felting". Our slippers are made by tightly felting wool around a shoe form. They start out big and floppy and it takes about half a day's work to shrink the wool down to the right size. Once they're felted (e.g. shrunk) they simply can't shrink much more! That makes them safe to wash.
To freshen up: Vacuum to remove debris. Spot clean by hand with water as needed. Do not scrub.
To deep clean: machine wash on cold on gentle cycle with mild detergent. Reshape around your foot while still wet, then remove and let air dry.
I've worn my slippers for a week and little bits of wool are coming off! What's happening?
Light natural shedding will occur as the fibers shift around and shape to your foot. Don’t worry — simply remove the excess wool and compost or discard. (Or save it up and knit a tiny sweater for a mouse.)
Who makes the slippers?
Our slippers are made by hand at a family-owned workshop just outside Kathmandu, Nepal. The workshop provides good, safe jobs in a country where millions must go abroad to find work. (In fact, money sent home by relatives working abroad accounts for 30% of the GDP!)
See photos of the workshop and learn more on our Impact page.